Privacy Policy at 1win – Personal Data Protection

Introduction

This page summarises the privacy policy of 1win. It applies to all 1win products and to all services 1win provides to customers. By “Personal Information”, 1win means data which helps it verify a player’s identity. This can be your name or email address, address, phone number, chat comments and so on.

1win may change its privacy policy from time to time. If the changes are significant, 1win will notify the player by e-mail.

About the Data 1win Collects

Every time a player visits 1win or uses its services, 1win collects information about them. This information is collected in various ways, described below.

Data Provided By the Player

When a player uses 1win services, 1win may at any time request certain personal data from the player. This is most often done when registering or verifying your account. 1win needs to make sure that the customer is a bona fide customer, as this is the only way to build a comfortable gambling environment for everyone. In addition, 1win fights money laundering, for which it also needs players’ personal data.

Data Collected Automatically

Some of your data is collected automatically by 1win systems. This data includes the player’s IP address, the type of operating system the player uses, browser settings, or any other data that can be collected automatically. All of this information helps 1win improve its platforms and the user experience. These systems also detect the player’s language, so that 1win can display information in that language.

Some customer information is collected through cookies or other technologies, similar to Google Analytics tools. Sometimes 1win may collect information from other publicly available resources.

Information Received From Third Parties

1win obtains some customer information from third parties, such as service providers. All information is collected to protect 1win and its customers from fraudulent schemes or other harm that might be caused to the player.

Sometimes 1win may request information about a customer from third-party companies whose services the player has used.

Legal Basis for the Collection and Processing of Personal Information

1win only collects customer data if this complies with data protection laws. Here are the legal grounds on which data may be collected and processed:

Performance of a contract. Player data is collected if it is necessary to fulfil the contract that the player enters into when registering on the website. An example of such data collection could be the carrying out of transactions on the website and 1win app. 1win needs the account details to send money to the player.
Legal obligation. Some information is needed for 1win to fulfil its legal obligations. An example is the anti-money laundering law, which requires 1win to process your personal data.
Legitimate interest. 1win may process data about customers if 1win or other companies have a legitimate interest in doing so for commercial purposes.

How 1win Uses Personal Data

1win uses customer data for the following purposes:

In order to ensure that the 1win platforms operate in a stable and error-free manner and to regulate customer service channels;
In order to verify the suitability of the player to use 1win services (age and territory of residence), as well as to create an account for the player;
To comply with legal obligations, responsibilities and duties, to comply with the laws and regulations relevant to 1win and the terms of its gaming licence and to prevent illegal activities, including money laundering and match-fixing (Legal Obligation);
To support customers with any questions about 1win services;
To create new customer service platforms, test new features and implement them, optimize the platforms and improve the quality of the player’s experience;
In order to prevent crimes and protect players from fraudsters as well as to ensure information security and ensure a fair environment for both parties;
To analyze and compile anonymous reports with statistics that can be used by 1win and its partners in the future to improve the customer experience;
To ensure the stability of money transfers;
To analyze the likelihood of customer fraud, including all sorts of third-party checks;
To evaluate a customer’s game in order to verify responsible gaming;
To assess 1win’s own risks and opportunities;
To disclose information within 1win’s group of companies and use it for administrative or other internal purposes;
To manage relationships with customers.

How 1win Can Share Customer Data

There may be a situation where 1win needs to provide player data to a third party. Here are the parties to which 1win can provide information about customers:

Companies in 1win’s group;
Third-party organizations or service providers with whom 1win does business, as well as those who operate its platforms and services;
Any organizations to which 1win is required by law to provide information. This could be government agencies, courts, licensing authorities, esports integrity bodies, or other companies that help to create a fair environment for gambling;
Partners of the 1win affiliate program who referred the customer;
Any other persons with the consent of the player.

International Data Transfer

When customer data is processed or transmitted, it can be sent to other countries. The laws of countries may differ from those in which you reside. 1win takes every precaution to ensure that your personal information does not leak to third parties or fraudsters. If data is transferred to another country, 1win ensures its security by entering into European Commission standard contracts with the organization to which the information is transferred.

Security

1win is committed to keeping customers’ personal information protected and takes the following steps to do so:

1win encrypts all customers’ data using the TLS standard, which is a transport layer security protocol. It also stores customers’ personal data on special servers and uses them for replication as well as transmission in encrypted form between data processing centres;
Access to customer information is completely restricted and is only available to employees who need the data directly to carry out their work;
1win uses firewalls, intrusion prevention and network segmentation systems and other methods to protect customers’ personal information. Security systems operate in accordance with current global practices. 1win also cooperates with companies who supply security systems, using their experience and expertise in terms of protecting users’ personal data;
Servers are located in industrial-level hosting facilities that use robust security systems to prevent physical access to the protected servers. Employees are constantly present in offices to monitor and check the security as well as the stability of the security systems. 1win also performs security checks and stress tests at regular intervals. All databases are delimited geographically in order to increase the security of users’ personal data;
Employees constantly monitor the security of the system to prevent the occurrence of various threats.

Data Storage

You can delete some of your data at any time, another part is deleted automatically, and 1win keeps some data for an extended period of time if necessary. When data is erased, 1win deletes it from its servers safely and completely or keeps it exclusively in an anonymous form.

1win has a number of features to help you correct or delete your data. You can read about them below:

You can change your information about yourself;
Delete your chat line;
Delete your account completely;
In accordance with legal obligations, 1win retains customer data until the account is closed and for a further 5 years after deleting the profile from the site;
Under certain circumstances, 1win may store customer data for a longer period of time. For example, if a player has used the self-exclusion feature, 1win may store information about the user for a long period of time.

Below are reasons why 1win needs to store customer information:

To protect customers or third parties from fraud or other actions designed to cause harm;
In order to fully comply with tax laws, as well as to do accounting and resolve disputes when they arise;
To comply with applicable law, regulation, litigation or executive governmental request or the need to enforce agreements, including investigating potential violations;
To ensure consistency in the delivery of services to clients.

1win undertakes to keep your personal data confidential and to collect, use and/or store it in accordance with applicable data protection laws and requirements, including Data Protection Laws (applicable in your country) and other International Data Protection Regulations, such as the General Data Protection Regulation (GDPR) 2016/679 EU.

Customer Rights

The player has some rights regarding their personal data. It is important to be familiar with them and they are outlined below:

The player has the right to know what data 1win keeps about them;
You can ask 1win to correct inaccurate personal data;
It is possible to request a copy of the personal data 1win keeps;
The Customer may object to the processing of his/her personal data when 1win has a legitimate interest in it. 1win may continue to process personal information as long as this does not override the freedom or interests of the data subjects;
You can ask 1win to erase personal data from its database. 1win will do so if it no longer needs to process your data, if you have withdrawn your consent to the data processing and there are no legitimate reasons to refuse, or if the data are processed unlawfully.
A player can ask 1win to limit the processing of personal data due to certain circumstances;
You can object to direct marketing. Just write to 1win support, and it will stop sending you these kinds of messages;
The player can complain to the local data protection authority;
Not all rights above are absolute;
You can exercise your rights at any time by changing the settings in your account or by writing to [email protected].

If a player is not satisfied with the way personal data is handled, please contact 1win support at [email protected]. 1win will consider the complaint and try to resolve it, if possible.

Google Analytics Usage

1win uses Google Analytics to collect information about how visitors use its website. Google Analytics collects anonymised usage data: the pages you visited, the website you came from and the device you use. It does not give 1win your name or other identifying information, and 1win does not link the information collected through Google Analytics to your personal information.

Google Analytics places cookies in your browser. The use of this information is limited by the Google Analytics terms of use and Google’s privacy policy. You can block these cookies in your browser settings, and the tool will then not collect information about you.

SSL encryption

All important correspondence between 1win customers and the site is now protected by a strong Secure Socket Layer encryption that uses a 256-bit key.